Terms & Conditions

By enrolling in a TUTAI course, the participant declares that they have read, understood, and fully accepted these Terms and Conditions. Completing the enrollment process and/or payment constitutes binding acceptance of these terms.

These terms apply to all courses offered by TUTAI, regardless of format (in-person, live online, or hybrid) or enrollment fee.

Enrollment in a TUTAI course is made through the official channels available at tutai.ai. A seat is considered reserved only after payment is received, whether in full or as the first installment, as applicable to the course in question.

After payment is confirmed, the participant will receive a confirmation email with course details. TUTAI reserves the right to refuse enrollments without the need to provide justification.

3.1 Prices

Each course has its own price, indicated on the corresponding course page at tutai.ai. Prices may vary depending on the course, format, and enrollment phase (e.g., early bird price or regular price). The applicable price is always the one in effect at the time of enrollment.

3.2 Payment Methods

Available payment methods vary by course:

• Full payment: available for all courses. For some courses, it is the only accepted method, this is indicated on the course page.
• Payment in two installments: available only for courses that explicitly allow it. In this case, 50% is due at the time of enrollment and the remaining 50% on the date indicated on the course page or in the enrollment confirmation.

Failure to pay the second installment by the agreed date may result in suspension of access to the course and materials, without any right to a refund of amounts already paid.

3.3 Payment Means

The payment means indicated at checkout are accepted. All payments are processed in euros (EUR). Any associated banking or exchange fees are the sole responsibility of the participant.

4.1 General Rule, No Refund

Except as provided in the exceptions below, all payments made to TUTAI are final and non-refundable. This applies to situations such as:

• Voluntary withdrawal after enrollment
• Inability to participate due to personal, professional, or health reasons of the participant
• Disagreement with changes to the programme, instructors, or dates that do not constitute full cancellation of the course
• Exclusion from the course for violation of these terms

4.2 Exception, Course Cancellation by TUTAI

The participant is entitled to a full refund of amounts paid, without any penalty, in the following cases:

• Definitive cancellation of the course by TUTAI before it begins
• Definitive cancellation of the course after it has started, for reasons attributable to TUTAI and not justified by force majeure

4.3 Transfer of Enrollment

Transfer of enrollment to another course is not permitted. However, the participant may, by written request sent to [email protected] at least 14 days before the start of the course, transfer their enrollment to another person. The transfer is subject to TUTAI's approval and to the new participant meeting the course access requirements.

TUTAI is committed to providing the best possible learning experience. However, it reserves the right to make changes to the following elements without giving rise to any refund obligation:

• Training start dates, session dates and times: in the event of changes, participants will be notified as far in advance as possible.
• Instructors: TUTAI may replace the lead instructor or guest instructors with other professionals of equivalent qualifications, without prior notice.
• Programme content: the topics, tools, and technologies covered may be adjusted to reflect the latest developments in Artificial Intelligence, ensuring the course remains relevant and up to date.
• Format: sessions planned as in-person may be converted to online, and vice versa, in duly justified exceptional situations.

To receive a TUTAI certificate of completion, the participant must cumulatively meet the following criteria:

• Attend at least 80% of live sessions (in-person or online)
• Achieve a minimum grade of 10 out of 20 on applicable assessments
• Complete all required assignments and projects by the established deadlines
• Not have breached these Terms and Conditions

Issuance of the certificate does not guarantee, implicitly or explicitly, employment, professional promotion, or specific income levels.

To participate in TUTAI courses, the participant is responsible for ensuring they have:

• A personal computer with an up-to-date operating system (Windows, macOS, or Linux)
• A stable internet connection capable of supporting video conferencing
• A working camera and microphone (for courses with a live interactive component)
• Software or accounts on the platforms indicated before the course begins

TUTAI is not responsible for participation difficulties caused by technical problems on the participant's side, including internet connectivity failures, equipment incompatibility, or difficulties accessing third-party platforms.

Participants undertake to:

• Treat instructors, the TUTAI team, and other participants with respect and professionalism
• Not share, record, or redistribute course materials without express authorisation
• Not use course content for commercial or redistribution purposes
• Not engage in disruptive behaviour during sessions

TUTAI reserves the right to exclude, without refund, any participant who violates these conduct rules or engages in behaviour harmful to other participants or to the proper running of the course.

All materials made available within TUTAI courses, including presentations, videos, exercises, projects, and documentation, are the exclusive property of TUTAI or its licensors. The participant receives a personal, non-transferable, and non-exclusive license for exclusively educational and private use.

The following are expressly prohibited:

• Recording, reproducing, publishing, or distributing sessions or materials without TUTAI's prior written authorisation
• Using course materials to create derivative products or services
• Sharing course platform access credentials with third parties

Some sessions may be recorded by TUTAI for subsequent availability to enrolled participants. By enrolling in the course, the participant consents to their image and voice being captured during live sessions.

Recordings are made available exclusively for personal use by enrolled participants, for the period indicated for each course. TUTAI does not guarantee that all sessions will be recorded or that recordings will remain available indefinitely.

TUTAI processes participants' personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese law. Data collected at the time of enrollment is used exclusively for:

• Enrollment and payment management
• Communications related to the course
• Issuance of the completion certificate
• Sending information about other TUTAI courses and services, with the option to unsubscribe at any time

To exercise your rights of access, rectification, erasure, or data portability, the participant may contact TUTAI at [email protected]. For more information, please refer to the Privacy Policy available at tutai.ai/en/privacy.

TUTAI will not be liable for any failure or delay in performing its obligations resulting from circumstances beyond its reasonable control, including but not limited to: pandemics, natural disasters, governmental acts, generalised failures of technological infrastructure, or other force majeure events.

In such situations, TUTAI may postpone, reschedule, or change the format of the course, without giving the participant a right to a refund. If the course is definitively cancelled due to force majeure, the provisions of clause 4.2 will apply.

TUTAI does not guarantee specific results from participation in its courses. Applying the knowledge acquired is the sole responsibility of the participant.

Under no circumstances will TUTAI's total liability to a participant, for any cause, exceed the total amount paid by that participant for the course in question.

These Terms and Conditions are governed by Portuguese law. In the event of a dispute, the parties undertake to attempt an amicable resolution within 30 days of written notice of the dispute.

If amicable resolution is not possible, the participant may use the European Union's online dispute resolution platform (available at ec.europa.eu/consumers/odr) or a consumer dispute arbitration centre recognised in Portugal. In the absence of agreement on the arbitration forum, the District Court of Lisbon shall have jurisdiction.